Urgent booster pump failure
If a booster set fails, buildings can quickly experience poor pressure or no water. Priority faults include no water to a building, failed commercial booster sets, alarms, leaks, tripping electrics and pump failure affecting essential services.
What to do first
Do not open live electrical panels or remove pressurised pipework. Check whether there is a visible alarm, whether the break tank has water, whether the pump is running, whether a breaker has tripped and whether the problem affects the whole building.
Fast information helps response
Useful details include the postcode, site access, building type, make/model, photos, fault code, whether there is no water or reduced pressure, and whether the site has vulnerable users.
Repair or temporary advice
Depending on the fault, support may involve attending to diagnose the booster set, advising on safe checks, arranging parts or recommending replacement where a repair is not practical.